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titleVoice Call Authentication

Step 4.4.1

Click on the Setup button associated with Google Authenticator option.

Step 4.4.2

Select Australia from the menu. Enter your phone number and click Call.

Step 4.4.3

You will receive a voice call that will provide you with a 6 digit code.

Step 4.4.4

Enter the code and click on Verify to complete the setup.

Note

Please be aware that the call does specify the account that the code is for. Avoid signing up with shared phones. Please us direct in dial or mobile phones to avoid confusion.

Trouble Shooting

Add any additional information that may be related to, or be of importance to the issue, but is not a Step that needs to completed by the user to fix it. Delete this Info Panel before publishing the help article.
Info
Tip

The IT team recommend using the Okta Verify application for the ease of use.

Trouble Shooting

On occasion when you scroll to the Extra Verification menu you will find it only lists the MFA that are Enabled and Disabled, with no option to set new MFA up.

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You will need to click on Edit Profile in your account page to access the setup options.

You may also be prompted to sign into your account as a security measure.

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