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Document Overview

This is a pro forma document to be used as a base for all IT Help Centre article. It helps ensure that all articles in this space are consistent, clearly set out and easily navigated across a range of issues. Include a brief description of the article and the issue it is designed to address. This will allow the user to evaluate the suitability of the article for their needs. Delete this Info Panel before publishing the help article.


Instructions

Set the instructions out using a numbered list. Make sure that each action is a separate instruction and is described clearly. Where applicable provide a graphic to support the user’s understanding of what is needed to complete the action. Delete this Info Panel before publishing the help article.

When including directions about buttons or links to click, please use capital letters and highlight text in bold. Delete this Info Panel before publishing the help article.

Step 1

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Delete Steps as necessary. If more Steps are required, please make sure each numbered step is formatted as Heading 3 in the Text Styles drop down menu above left. Delete this Info Panel before publishing the help article.

Trouble Shooting

Add any additional information that may be related to, or be of importance to the issue, but is not a Step that needs to completed by the user to fix it. Delete this Info Panel before publishing the help article.

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