Document Overview
You will need to navigate to the ICT Support Portal to submit a ticket.
Instructions
Step 1
Once there you will be provided with three options to further refine your ticket request.
Step 2
Select the option that best suits your needs.
Common Requests - Suitable for general enquiries, printing, websites, email and hardware support
Logins, Access and Accounts - Suitable for new accounts, password support and login issues
Software Requests - Suitable for requesting access to bulk purchased software licenses.
Step 3
Once you have selected an option, you will be presented with a list of common issues to select from.
Select an option that best reflects your issue.
Step 4
You will be redirected to a page to submit your ticket.
Step 5
Your account will be automatically linked to the ticket, but if you are requesting on behalf of someone else, you can enter their name and select from the staff list.
Step 6
In the Summary box, indicate exactly what the issue is.
e.g. Printer not working
Step 7
Use the Description box to add more details and specifics in regard to your issue.
e.g. My laptop will not connect to the printer. It is not showing in my list of devices.
Step 8
Select a Priority that best reflects how urgently the issue needs to be addressed, from Lowest, Low, Medium, High to Highest.
Step 9
Select your School from the drop down menu. Start typing to activate the list of schools.
Step 10
Click the Send button to submit the ticket.
Trouble Shooting
If you are not based at a school, there is the option to select the Tasmanian Catholic Education Office as your institution instead.
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