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Brett Butterworth

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Table of Contents

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titleMacOS

  1. Left click the Forti icon & select Open Forticlient Console and proceed to the Zero Trust Fabric section(menu on the left of the window)

  2. Click the Disconnect button(if it is already disconnected proceed to the step 3)

    1. You may require a password to Disconnect. This is found in LastPass(if you do not have access to this contact TCEO ICT Team)

  3. When disconnect is completed Quit FortiClient

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  4. Open Finder, proceed to Applications & open the ForticlientUninstaller

    1. If a password is required it is the same as the Disconnect password

  5. When the Uninstall process is complete click Done

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  6. Restart the computer

  7. Open Finder, select Go from the menu at the top of screen and Select Go to Folder

  8. Type ~/Library/Application Support/ hit enter/return

  9. Look for a Fortinet folder and delete it

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  10. Open Finder, select Go from the menu at the top of screen and Select Computer

  11. On the Computer screen select MacintoshHD then Users

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  12. Check each User folder for a Fortinet folder. If one is present delete it

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  13. Restart the computer

  14. The FortiClient software is now completely removed & it is safe to install the new client

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titleWindows

  1. Open the System tray, click the FortiClient icon and select Open Forticlient Console

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  2. In the Zero Trust Telemetry section; disconnect FortiClient

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  3. From System tray, Shutdown FortiClient

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    1. If there is a popup asking for Admin credentials contact your ICT Team

  4. Right click the Windows Start button and select Installed Apps from the resulting menu

  5. Installed Apps type Forti in the search bar. Click on the three dots and select Uninstall

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  6. During the Uninstall process there will be a Popup notifying a required reboot. Click OK to reboot your computer. The app will continue Uninstall process and will pop up a window giving the option to restart now or later. If you are planning to Install the new client upon removal of the old click Yes.

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  7. When Reboot is complete hold the Windows key then tap R. In the Run box type %Appdata% and hit enter

  8. In the resulting File Explorer Window look for a FortiClient folder and delete it

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  9. In the address bar of File Explorer click AppData then open the Local folder

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  10. Once again look for a FortiClient folder and delete it

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  11. Restart the computer

  12. The FortiClient software is now completely removed & it is safe to install the new client

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Expand
titleMacOS

  1. Open Finder, select Go from the menu at the top of screen and Select Go to Folder

    Image RemovedImage Added

  2. Type ~/Library/Application Support/ hit enter/return

  3. Look for a Fortinet folder and delete it

    Image RemovedImage Added

  4. Open Finder, select Go from the menu at the top of screen and Select Computer

  5. On the Computer screen select MacintoshHD then Users

    Image RemovedImage Added

  6. Check each User folder for a Fortinet folder. If one is present delete it

  7. Restart the computer

Expand
titleWindows

  1. Open the System tray, click the FortiClient icon and select Open Forticlient Console

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  2. In the Zero Trust Telemetry section; disconnect FortiClient

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  3. From System tray, Shutdown FortiClient

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    1. If there is a popup asking for Admin credentials contact your ICT Team

  4. Right click the Windows Start button and select Installed Apps from the resulting menu

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  5. Installed Apps type Forti in the search bar. Click on the three dots and select Uninstall

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  6. During the Uninstall process there will be a Popup notifying a required reboot. Click OK to reboot your computer. The app will continue Uninstall process and will pop up a window giving the option to restart now or later. If you are planning to Install the new client upon removal of the old click Yes.

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  7. When Reboot is complete hold the Windows key then tap R. In the Run box type %Appdata% and hit enter

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  8. In the resulting File Explorer Window look for a FortiClient folder and delete it

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  2. In the address bar of File Explorer click AppData then open the Local folder

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  2. Once again look for a FortiClient folder and delete it

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  2. Restart the computer

  3. The FortiClient software is now completely removed & it is safe to install the new client