Removing the Old Fortinet EMS VPN Client

Left click the Forti icon & select Open Forticlient Console and proceed to the Zero Trust Fabric section(menu on the left of the window)

Open

Click the Disconnect button(if it is already disconnected proceed to the step 3)

1. You may require a password to Disconnect. This is found in LastPass(if you do not have access to this contact TCEO ICT Team)

When disconnect is completed Quit FortiClient

Open

Open Finder, proceed to Applications & open the ForticlientUninstaller

1. If a password is required it is the same as the Disconnect password

When the Uninstall process is complete click Done

Restart the computer

Open Finder, select Go from the menu at the top of screen and Select Go to Folder

Type ~/Library/Application Support/ hit enter/return

Look for a Fortinet folder and delete it

Open Finder, select Go from the menu at the top of screen and Select Computer

On the Computer screen select MacintoshHD then Users

Check each User folder for a Fortinet folder. If one is present delete it

Restart the computer

The FortiClient software is now completely removed & it is safe to install the new client

Open the System tray, click the FortiClient icon and select Open Forticlient Console

In the Zero Trust Telemetry section; disconnect FortiClient

From System tray, Shutdown FortiClient

1. If there is a popup asking for Admin credentials contact your ICT Team

Right click the Windows Start button and select Installed Apps from the resulting menu

Installed Apps type Forti in the search bar. Click on the three dots and select Uninstall

During the Uninstall process there will be a Popup notifying a required reboot. Click OK to reboot your computer. The app will continue Uninstall process and will pop up a window giving the option to restart now or later. If you are planning to Install the new client upon removal of the old click Yes.

When Reboot is complete hold the Windows key then tap R. In the Run box type %Appdata% and hit enter

In the resulting File Explorer Window look for a FortiClient folder and delete it

In the address bar of File Explorer click AppData then open the Local folder

Once again look for a FortiClient folder and delete it

Restart the computer

The FortiClient software is now completely removed & it is safe to install the new client

Open Finder, select Go from the menu at the top of screen and Select Go to Folder

Type ~/Library/Application Support/ hit enter/return

Look for a Fortinet folder and delete it

Open Finder, select Go from the menu at the top of screen and Select Computer

On the Computer screen select MacintoshHD then Users

Check each User folder for a Fortinet folder. If one is present delete it

Restart the computer

Open the System tray, click the FortiClient icon and select Open Forticlient Console

In the Zero Trust Telemetry section; disconnect FortiClient

From System tray, Shutdown FortiClient

1. If there is a popup asking for Admin credentials contact your ICT Team

Right click the Windows Start button and select Installed Apps from the resulting menu

Installed Apps type Forti in the search bar. Click on the three dots and select Uninstall

During the Uninstall process there will be a Popup notifying a required reboot. Click OK to reboot your computer. The app will continue Uninstall process and will pop up a window giving the option to restart now or later. If you are planning to Install the new client upon removal of the old click Yes.

When Reboot is complete hold the Windows key then tap R. In the Run box type %Appdata% and hit enter

In the resulting File Explorer Window look for a FortiClient folder and delete it

In the address bar of File Explorer click AppData then open the Local folder

Once again look for a FortiClient folder and delete it

Restart the computer

The FortiClient software is now completely removed & it is safe to install the new client