Submitting an ICT Support Ticket

Document Overview

You will need to navigate to the ICT Support Portal to submit a ticket.

Instructions

Step 1

Once there you will be provided with three options to further refine your ticket request.

Open

Step 2

Select the option that best suits your needs.

• Common Requests - Suitable for general enquiries, printing, websites, email and hardware support

• Logins, Access and Accounts - Suitable for new accounts, password support and login issues

• Software Requests - Suitable for requesting access to bulk purchased software licenses.

Step 3

Once you have selected an option, you will be presented with a list of common issues to select from.

Common Requests

Open

Select an option that best reflects your issue.

Step 4

You will be redirected to a page to submit your ticket.

Step 5

Your account will be automatically linked to the ticket, but if you are requesting on behalf of someone else, you can enter their name and select from the staff list.

Step 6

In the Summary box, indicate exactly what the issue is.

Step 7

Use the Description box to add more details and specifics in regard to your issue.

Step 8

Select a Priority that best reflects how urgently the issue needs to be addressed, from Lowest, Low, Medium, High to Highest.

Step 9

Select your School from the drop down menu. Start typing to activate the list of schools.

Step 10

Click the Send button to submit the ticket.

Trouble Shooting

If you are not based at a school, there is the option to select the Tasmanian Catholic Education Office as your institution instead.

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